Archives posted in: Marketing

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Relationships, even eCRM ones, are a two-way street

By Tim J. Smith, PhD April 16, 2003

Essentially communications works as follows: organizations emit information, and the information is carried to other organizations that sense and interpret it. Media…

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Closers, Industry Dynamics, and Improving Revenue

By Tim J. Smith, PhD March 5, 2003

When prospects’ decision cycle elongates towards infinitum and the overall revenue stream turns into a trickle, many an executive has turned to…

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Buzzbait’s Growth Challenge

By Tim J. Smith, PhD February 19, 2003

If at first you don’t succeed, try, try again. Buzzbait, a creative web design, development, and integration firm, has been repeatedly praised…

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Valued Strategies

By Tim J. Smith, PhD January 22, 2003

Michael Porter, author of Competitive Advantage and father of the 5 Forces industry analysis, has said that there are three fundamental strategies…

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Managing the Marketing Cycle

By Tim J. Smith, PhD December 11, 2002

The Deming Constant Improvement Cycle for business management can be simplified to measure, analyze, plan, and do. Sales and marketing, like other…

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Business Metrics: Transaction Volume

By Tim J. Smith, PhD September 18, 2002

When measuring market volume, markets are usually measured by unit rather than transactions. While this historic basis for measuring markets has proven…

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Driving Repeat Business Part 5: Wrap-up and Next Steps

By Tim J. Smith, PhD August 21, 2002

Business-to-Business companies are increasing their focus on repeat and referral business. In this final installment on driving repeat business, we will review…

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Driving Repeat Business Part 4: Newsletters

By Tim J. Smith, PhD August 16, 2002

Business-to-Business companies are increasing their focus on repeat and referral business. While this may represent a sound strategy, talk is cheap but…

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Driving Repeat Business Part 3: Customer Group Meetings

By Tim J. Smith, PhD August 13, 2002

Business-to-Business companies are increasing their focus on repeat and referral business. While this may represent a sound strategy, the bird’s eye view…

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Driving Repeat Business Part 2: Direct Contact Tactic

By Tim J. Smith, PhD August 9, 2002

Business-to-Business companies are increasing their focus on repeat and referral business. While this may represent a sound strategy, the devil is in…

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