Competitive Price Pressures? How to React and Why.

In free markets, competition is the norm, not the exception, and that competition will limit your latitude for pricing. When competitors lower prices or new competition enters at a lower price, many a novice manager’s gut reaction is to lower prices—but the cost of price concessions may be higher than the cost of customer losses. Experience will temper these beginner instincts over time, but there must be easier and less costly ways to identify the proper reaction to competitive price moves… Enter the Strategic Pricing Reaction Matrix.

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Top 6 – July 2014

“Do not do what someone else could do as well as you. Do not say, do not write what someone else could say, could write as well as you. Care for nothing in yourself but what you feel exists nowhere else. And, out of yourself create, impatiently or patiently, the most irreplaceable of beings.” -Andre…

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Are Rebates and Customer Loyalty Programs Illegal? A Strategic and Legal Case Study of Intel and Eaton

Rebates, discounts, and other forms of incentives are common parts of customer loyalty programs.   Done right, they improve the profitability of the firm and the reduce costs for customers.  As such, they are common marketing programs and are often included in marketing and pricing recommendations. Yet recent court rulings indicate that they are sometimes illegal.…

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The Next-Best Alternative

Innovation is a great thing: it sparks our creativity, fills needs or streamlines our lives, and fuels our economy. But even the newest-to-the-world products and services face competition. We need to be able to gauge the market outlook for any of our potential offerings, from the most evolutionary to the most revolutionary…

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Top 6 – June 2014

Consistently profitable decision-making isn’t based on luck. It isn’t based on being or having the smartest person on your team, either. It’s about having a solid and rigorously vetted strategy that fits your firm’s needs and goals, and, critically, communicating that to all members of your team that handle that process. You have to not…

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Top 6 – May 2014

“The brain is wider than the sky.” -Emily Dickinson Psychological pricing is effective. Even the most cautious brains take mental shortcuts to drive efficient decision-making. That said, the Internet allows a large number of careful consumers to compare notes, so be aware of customer scrutiny when you drastically change your pricing or bundling system. You…

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