Archives posted in: Communication

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What Can Business Learn from Nonprofit Organizations about Inspiring Customers?

By Tim J. Smith, PhD May 1, 2009

To inspire the consumer, you must help him believe in something that he once thought was impossible. This is where innovators will thrive and institutions will die. Innovators will think in quantum leap fashion. “Institutions” will think incrementally

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The Social Media Tsunami

By J.D. Gershbein May 1, 2009

Nobody saw this coming. A few hints were given that something was looming on the horizon, but not to this extent, to this fanfare. It struck suddenly and has pounded down on us with no quarter. In describing the impact of Social Media, the tsunami metaphor works—and mainstream business better be ready to accept it. Rather than being crushed under its immense force, individuals and companies must now learn how to surf—and very quickly. But what exactly triggered this tectonic shift in habit?

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Are you trustworthy?

By Tim J. Smith, PhD February 1, 2009

Do you act authentically for your brand? Honestly…sincerely? And importantly, does what you do instill consumer confidence?

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Empathy – The Missing Element in Relationship Marketing

By James T. Berger January 3, 2009

In this winter of our discontent, where survival seems to be what everybody’s trying to do, it seems remarkable that for lack of empathy – people and companies are jeopardizing valuable relationships. One wonders if it’s simply lack of feeling, plain stupidity or incredible arrogance.

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Matsushita Out, Panasonic Welcomes a New Brand Era

By Tim J. Smith, PhD November 1, 2008

Panasonic began its long history in 1918 as “Matsushita Electric Industrial Co., Ltd.,” and has grown to become the largest Japanese electronics…

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What’s a Brand Worth Anyhow?

By James T. Berger September 1, 2008

NOTE: How do you determine the power and value of a brand?  In the following article, I and my associate, Diana Tadzijeva,…

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Pragmatic Business Strategy: Seven Ways to Make Marketing Work in a Challenging Economy

By Tim J. Smith, PhD May 15, 2008

In a challenging economy, you must find new ways to make marketing work more effectively, get more out of marketing investments, and…

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Want To Know Who Sarah Marshall Is?

By James T. Berger April 1, 2008

Signs are displayed on buses, taxis billboards all over the country. They are written in black-on-white graffiti and say things like: “I’m…

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B-2-B Trademarks and Brands – A Slippery Slope

By James T. Berger April 1, 2008

While the marketing gurus will tell you about the importance of trademark and brand building for business-to-business products and services, if you…

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Adding Bite to Your E-Mails

By James T. Berger March 1, 2008

If e-mail has become your main marketing squeeze, there is a wonderful resource on the Internet.  Her name is Pat Friesen.  Visit…

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