Archive for February 2015
Top 6 – February 2015
“Those who say that I am not Islamic enough should reread their Koran. Islam is about inclusion, tolerance, community.” Abdurrahman “Gus Dur” Wahid, President of Indonesia and Liberal Muslim Priest-Schoalr (Ulama), 1940-2009. A smile doesn’t cost anything. Give it widely and frequently. If we were all the same, there would be nothing we could give…
Read MoreThe High Price for (Gluten) Freedom
A woman is suing P.F. Chang’s for charging $1.00 more for gluten free menu items. Is this price discrimination? Should PF Chang’s charge their gluten free customers more?
Read MoreManaging Value: Where the Problem Lies
After a firm adopts value based selling it comes face to face with the next big challenge: How to manage the process of value based selling?
Read MoreThe Cult of CSAT – How the Pursuit of Customer Satisfaction is Insufficient and What May Replace it
Customer satisfaction has become one of the most discussed leading indicators of business growth and profitability. But is this real? Does it last?
Read MoreBusiness Thought – Leader Survey Responses
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Read MoreBusiness Thought – Leader Survey
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